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Izonie Support Policy Our customer service team is available to help you 7 days a week. - WhatsApp support: fastest response, usually within the hour, from 8:00 to 20:00. - Email support: replies within 24 hours. - Order tracking: follow each step of your order from your account (My Account, Order History). We assist in French and in English. For preorders, our team keeps you informed at every stage: request accepted, prepayment confirmed, product in shipping, and delivery.